Power Coach Alishia FAQ's

FAQ's to Help You

Customer Love FAQ's

How can I update my contact information or account details?

How do I contact customer support?

What are your business hours and availability?

Do you offer a satisfaction guarantee or refund policy?

What do I do if I forget my account password?

How can I update my contact information or account details?

What is your cancellation policy for services or subscriptions?

How do I update my cc/billing information for my subscriptions?

CLICK HERE TO GO TO SECTION!

Digital Training FAQ's

How do I shop for soul healing programs and courses?

What do I do if I cannot access the course, training or program?

Inside the training portal, links aren't working. What do I do?

Do you have a place I can check out your work to see if we're a good fit?

CLICK HERE TO GO TO SECTION!

Physical Products FAQ's

How long does it take to process and ship orders?

How can I check the status of my order?

Can I track my order once it's been shipped?

What is your return/exchange policy?

What should I do if I receive a damaged or defective product?

Are there any shipping or delivery fees?

Do you offer international shipping?

CLICK HERE TO GO TO SECTION!

Other General FAQ's

Do you have a loyalty program or rewards system?

Do you have an affiliate program?

Do you offer customization options for your products/services?

Can I get assistance with troubleshooting or technical issues?

How do I provide feedback or leave a review for your company?

CLICK HERE TO GO TO SECTION!

Customer Support FAQ's

How do I contact customer support?

If you have NOT already sent an email, we HIGHLY recommend sending a ticket through support as that is the FASTEST way to get service and which we recommend you send any and all support requests you have - https://peakpowercoach.kartra.com/help/powercoachalishia

What are your business hours and availability?

Our company is mostly open Monday - Thursday, 1PM - 6PM EST!

However, we respond to all customer service requests within 2 business days of receiving your support ticket.

Do you offer a satisfaction guarantee or refund policy?

We have an ALL SALES ARE FINAL policy on EVERYTHING we offer.

What do I do if I forgot my account password?

Go to the login page for that program and click forgot password, then reset it from there.

How can I update my contact information or account details?

We have an ALL SALES ARE FINAL policy on EVERYTHING we offer.

How can I update my contact information or account details?

You can update your billing and also your account details by logging into the support portal HERE >> https://peakpowercoach.kartra.com/help/powercoachalishia

What is your cancellation policy for services or subscriptions?

As long as it is a SUBSCRIPTION and NOT a payment plan (payment plans CANNOT and WILL NOT be canceled), you can send a support ticket (If you have NOT already sent an email) and it will be canceled within 72 hours of receipt.

If your current payment is due within that 72 hours, you WILL BE CHARGED and then it will be canceled from further billing. >> https://peakpowercoach.kartra.com/help/powercoachalishia

How do I update my cc/billing information for my subscriptions?

You can update your billing and also your account details by logging into the support portal HERE >> https://peakpowercoach.kartra.com/help/powercoachalishia

Digital Products FAQ's

How do I shop for soul healing programs and courses?

Our MAIN program is Soul Shift and we recommend starting there to heal your soul and find yourself again. CLICK HERE TO LEARN MORE + SIGN UP >> http://www.SoulShiftHealing.com

Or go to http://www.PowerCoachAlishia.com and click SHOP

What do I do if I cannot access the course, training or program?

ALWAYS clear your cookies and login again using the email and password that was sent to you
Go to the login page, click reset password and follow the steps to reset your password
AFTER attempting both of those and still not able to login (If you have NOT already sent an email), open a support ticket HERE >> https://peakpowercoach.kartra.com/help/powercoachalishia

Inside the training portal links aren't working, what do I do?

Open a support ticket (If you have NOT already sent an email) and make sure you send the link that you are clicking that is not working so that we can look into it and get it corrected.

Support Portal >> https://peakpowercoach.kartra.com/help/powercoachalishia

Do you have a place I can check out your work to see if we're a good fit?

Yes, I do a daily spirit of the soul live show and have a podcast!

Spirit of The Soul CLICK HERE >> https://www.facebook.com/groups/healyoursoulandputyourselffirst

Soul Fire Podcase CLICK HERE >> http://www.SoulFirePodcast.com

Physical Products FAQ's

How long does it take to process and ship orders?

You will usually receive your confirmation and access emails within 15 minutes of placing your order.

Orders can take up to 72 BUSINESS hours (that means EXCLUDING Friday - Sunday) to ship.

ALWAYS check spam/junk before sending in a support ticket. If you have done that, you can send a support ticket HERE >> https://peakpowercoach.kartra.com/help/powercoachalishia

Can I track my order once it's been shipped?

You will receive a tracking email within 72 BUSINESS HOURS of placing your ofer (that means EXCLUDING Friday - Sunday) If you have NOT received it AFTER checking junk/spam (If you have NOT already sent an email), you can send a support ticket HERE >> https://peakpowercoach.kartra.com/help/powercoachalishia

What is your return/exchange policy?

We don't do returns and exchanges on items unless they are defective or damaged. See damage/defective policy below.

What should I do if I received a damaged or defective product?

We will replace any defective or damaged items within 24 hours of receipt, you can send a support ticket (If you have NOT already sent an email) HERE >> https://peakpowercoach.kartra.com/help/powercoachalishia

Are there any shipping or delivery fees?

Yes, all physical items have shipping/delivery fee's that are explained when you check out.

Do you offer international shipping?

Yes, we do offer international shipping.

How can I check the status of my order?

If it has been more than 72 BUSINESS hours (that means EXCLUDING Friday - Sunday) since placing your order and you have not received a confirmation email or an email confirming shipment, you can send a support ticket (If you have NOT already sent an email) HERE >> https://peakpowercoach.kartra.com/help/powercoachalishia

General Support FAQ's

Do you have a loyalty program or rewards system?

Yes, for physical items you can sign up for our loyalty program and earn points through our website.

Do you have an affiliate program?

Certain programs and offers do have affiliate commissions attached to them, but they are specific to the product. If you would like to sign up for our affiliate program, please send a support ticket (If you have NOT already sent an email) HERE >> https://peakpowercoach.kartra.com/help/powercoachalishia

Do you offer customization options for your products/services?

We are working on a new product line that will have customization options.

We do have an array of different options for our services to fit your needs, just send a message to Power Coach Alishia HERE >> http://m.me/alishiawillardson84 and she can help.

Can I get assistance with troubleshooting or technical issues?

We will ALWAYS do our best to help, however, there are companies who own the software we use and there are times where what you need help with is oustide of the scope of what we can help with.

How do I provide feedback or leave a review for your company?

We would love to hear your feedback or review, please send a support ticket HERE >> https://peakpowercoach.kartra.com/help/powercoachalishia

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